1. Sternberger et al. (2023) gives us yet another example of how organizations work through important changes to bring services to people and to improve services. Describe a concrete challenge this team faced, and what they did to work through it. Describe a challenge you have seen in an agency you are familiar with when they were attempting to implement change. What was the outcome? 2. Read through the Kaiser reports. How are these reports used as communication tools for the organization? What content might be missing? https://about.kaiserpermanente.org/who-we-are/annual-reports/2022-annual-report