Question Two C- Model (As-Is, in other words what is currently being done) proce

Question Two
C- Model (As-Is, in other words what is currently being done) process using BPMN 2.0 using any tool such as Visio. (1 mark)
D- Then analyze As-Is process from at least two perspectives. (2 mark)
For example, if quality and time perspectives are taken then mention at least 1 issue related to quality and 1 issue related to time in the process
**Please remember I just want to solve the second question!***
** important note :**
The answer to the second question is linked to the answer to the first question. I would like you to see the solution to the first in order to solve the second
**She is talking about a supermarket product delivery service called (One Click).**
^^
Question One
A- Your first task is to select a case study (from the real world, preferably something you encounter in your own life , or you can use the internet, or any resource). It can be related to enterprise systems, an organization/store, or any relevant topic.
B- After selecting the case study, describe it in your own words using the following points.
 Clear headline (introduction): It should give the most important information that describes the case study.
 Business process: describe in detail the activity, how the business process is done, and the main Input and Output. (If there are many business processes, select one with issues)
 The current situation: It describes the current situation based on the business process. By providing the main points, including the client’s name/industry, the product/service used, and quick result stats.
 The Issues: State the problem/issues, consequences, and any hesitations in the business process.
answer Q one :
(One-click) is an online grocery delivery service, that aims to streamline order processing for improved customer satisfaction. In this scenario, customers engage through an online platform or mobile app, selecting groceries and specifying delivery details. Upon order placement, the system assigns it to a nearby store or warehouse for picking and packing, followed by delivery to the customer’s address within 4 hours maximum.
One-click operates through an integrated online platform and mobile application designed to facilitate a seamless shopping experience for customers who don’t have time to shop grocery. The process begins with users accessing the platform, which offers a user-friendly interface displaying a comprehensive catalog of groceries categorized into sections, enabling easy navigation and selection.
Upon entering the platform, customers browse through various product categories, from fresh produce to pantry staples, and add desired items to their virtual shopping cart. The platform allows for detailed item descriptions, images, and pricing information, aiding customers in making informed purchasing decisions. Moreover, it provides personalized recommendations based on previous purchases and browsing history, enhancing user engagement.
Once customers finalize their selections, they proceed to the checkout stage, where they input delivery details such as address, date, and preferred time slot. The system then processes the order, allocating it to the nearest distribution center or partnering store for fulfillment. At this stage, the order is transmitted to the designated store’s inventory system, where employees receive a packing list detailing the items required for the order.
Store personnel meticulously gather the specified items, ensuring accuracy and freshness. The picked items undergo quality checks before being packaged for delivery. Simultaneously, the system assigns a delivery driver, considering proximity and optimal route planning for efficient and timely deliveries.
Throughout the delivery process, customers receive real-time updates through the app, allowing them to track the status of their orders and the estimated time of arrival. Drivers utilize GPS-enabled devices for navigation and communication, enabling seamless coordination and updates on any unexpected delays to the delivery schedule.
Upon reaching the customer’s location, the driver completes the delivery, ensuring the accurate handover of groceries. Customers have the opportunity to provide feedback and ratings, contributing to the service’s continuous improvement efforts.
One-click’s current situation is characterized by a significant surge in order volumes, primarily attributed to the promise of expedited deliveries within a maximum timeframe of four hours. This high demand reflects the customers’ inclination towards fast and efficient service. But unfortunately, several significant issues have been identified especially during peak hours and on weekends. This surge in demand poses challenges to the existing operational capacity, as the system grapples with managing and processing a substantially higher number of orders within the designated time frame.
In addition, One prevalent problem pertains to order accuracy. Despite efforts, some customers report instances of receiving incorrect items or, in some cases, missing items altogether. These discrepancies lead to dissatisfaction among customers and often necessitate refunds or reshipments, impacting the service’s reputation and customer trust.
end Q1 answer
=====Conditions of duty ·
You must submit two separate copies (Word file and PDF file) using the assignment form on Blackboard via the designated folder. These files must not be in compressed format.
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· You must show all of your work, and not convert text into an image, unless the question states otherwise.
· The work must be your own, and copying from students or other sources will result in a zero mark.
· Use Times New Roman font for all your answers.
introduction
In our lives, we face different scenarios regarding obtaining a service or obtaining a product. For example, ordering from an online store, registering for a course, obtaining a driving license…etc.
Behind each of these scenarios are one or more business processes. In this case study, you are asked to describe a scenario that contains some problems/issues from your own experience along with the business processes that are implemented to give you the outcome (product/service). You then need to analyze the current process, identify problems and then try to solve them.
Make sure to elaborate as per the following questions.