Looking for support with the following: Read the slide and the below sources

Looking for support with the following: Read the slide and the below sources to understand the requirements:
Isardi, A., & Oliveira Lorenzo, R. (2019). Measuring accessibility: A big data perspective on Uber service waiting times. RAE: Revista de Administração de Empresas, 59(6), 402–414. https://doi.org/10.1590/S0034-759020190606
Matta, R. (2019). Minimizing the total waiting time of intermediate products in a manufacturing process. International Transactions in Operational Research, 26(3), 1096.
Waiting Lines
Many businesses utilize waiting lines to manage customer service. For example, banks, amusement parks, supermarket checkouts, fast food restaurants, call centers, check-in counters at airports, emergency departments of hospitals, and so many more. In the course of your week, consider an experience you had that led to a temporary demand for service that exceeded capacity, for example, variation in service duration or arrival rates, which led to a waiting line. Address the following requirements:
Explain common measures of system performance and which of the common measures may be most effective for the business where you experienced a waiting line. Describe why that measure would be effective and develop a strategy to minimize the waiting line while minimizing cost. Develop a calculation to aid the business in making their operational choices. Directions:
Discuss the concepts, principles, and theories from the given slide and sources. Cite your them and cite any other sources ( No less than 3 more sources, you should provide ). Your initial post should address all components of the question with a 600-word limit.
Plagiarism must be zero.
APA Style of writing.
Demonstrates excellent knowledge of concepts, skills, and theories relevant to the topic.
Writing is well organized, clear, concise, and focused; no errors.